Shipping policy

CianniJ’s Shipping Policy

Order Processing

Please allow 3–5 business days for your order to be processed after payment is authorized and verified. Business days exclude weekends and holidays. Processing time is separate from shipping time.

Shipping Options and Delivery

Your order will ship using the shipping service you select at checkout. Available services, shipping charges, and estimated delivery times are displayed before you complete your purchase.

Delivery estimates begin after your order has shipped. Choosing expedited shipping does not shorten our processing time.

Carrier delivery dates are estimates and may be affected by weather, holidays, or other carrier delays.

Complimentary U.S. Standard Shipping

Orders of $200 or more qualify for complimentary standard shipping to U.S. addresses. Select the complimentary shipping option at checkout.

Expedited shipping is charged at the rate displayed at checkout.

Order Confirmation and Tracking

You will receive an order confirmation email after placing your order. Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact service@ciannijsclothing.com immediately with your order number and the correct address. We will attempt to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

If an address cannot be verified, we may contact you for clarification. Your order may be delayed or cancelled if we cannot confirm the delivery information.

Delayed, Missing, or Delivered Packages

If your shipment is delayed or appears lost, contact the shipping carrier using your tracking number. You may also email service@ciannijsclothing.com for assistance reviewing the shipment.

If tracking shows delivered but you have not received your package, check your delivery area, household members, neighbors, and building management, then contact the carrier to report the missing package.

A delivery scan alone does not establish what happened to a missing package. We will review reported issues and available carrier information before determining the next steps.

Damaged or Incorrect Items

Report damaged, defective, or incorrect items to service@ciannijsclothing.com within 48 hours from the time of delivery.

Include your order number, a description of the issue, and clear photographs of the item and packaging. Keep the item and packaging while your claim is being reviewed.

Please review our Refund Policy for additional details. This reporting deadline does not limit rights provided by applicable law.

Refused or Returned-to-Sender Packages

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address supplied at checkout, contact us to arrange the next steps. Additional shipping charges may apply to resend the package.

Shipping charges are generally non-refundable, except when required by law or when the return results from an error by CianniJ’s.

International Shipping

Where international shipping is available, eligible destinations, shipping services, and charges are displayed at checkout. Complimentary shipping applies only to qualifying U.S. orders.

International shipments may experience customs delays. Any applicable duties, import taxes, or additional charges will be identified at checkout when available; otherwise, they may be collected by the carrier or destination authorities.

Contact Us

For shipping questions, email service@ciannijsclothing.com. Include your order number so we can assist you.